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To get more acquainted with our Return Policies, please refer to the items below. Please keep in mind that plants are shipped at the beginning of the week! Also, most of our merch items are Made-To-Order, which saves on costs and reduces our environmental impact; as a result, there is a processing time associated with your order. please refer to the Shipping section in our Privacy, Terms & Conditions for more details.

Order Cancellation

All orders except for downloadable products can be cancelled up until the time they are fulfilled and/or shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately. Once the packaging and shipping process has started, it can no longer be cancelled.

Returns (If Applicable)

Within reason, physical products can be returned in accordance to our Return Policy with the exception of plants and seeds.

You may also be eligible to receive a refund for any digital purchase. Read more below to get acquainted with our refund policies.

We have a 30 day return policy. You can only submit return requests within 30 days from the day you received your item(s) and only for the reasons outlined below in the Refund Policies. Any claims for damaged or defective items must be submitted within 30 days after the product has been received. For packages that have been lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. The estimated delivery date is determined by the Shipping Method chosen during checkout. Claims deemed an error on our part are covered at our expense!

Refunds (If Applicable)

If 30 days have passed from the day you received your item(s), digital or physical, unfortunately you cannot return your item(s) and we cannot offer you a refund. If the item was never received during the estimated period for delivery, please submit a Support Ticket through our Contact Us page with your order number and the email address used during the checkout process; for packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

To be eligible to return, refund, and/or exchange your physical product, it MUST fall under one or more of the following:

• Lost in transit.
• Damaged or defective at the time of arrival.
• Item received is not the one you purchased.
• Item received does not do what the product description says it does.

All digital products have a 30 day money back guarantee if they qualify as the following:

• Defective at the time of purchase.
• Digital item received is not the one you purchased.
• Digital item received does not “look” like the product image of the product you purchased.
• Digital item received does not do what the product description says it does.
• You are completely and utterly unsatisfied with your purchase.

We do NOT issue Returns, Refunds, or Exchanges for the following reasons:

• You did not make a claim within 30 days after the delivery date of your item. If the item was never received, the estimated delivery date will be used instead.
• You ordered the wrong item and/or size of an item and the item was damaged post-delivery. (If the item(s) are damaged or defective at the time of arrival, contact us immediately!)
• We do not accept refunds, returns, or exchanges of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
• Buyer’s remorse.
• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
• Your order did not arrive due to exceptional circumstances outside of our control (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside of our control.

To complete your return/refund or exchange, we require proof of purchase, and if your reason for a refund or exchange is due to having received the wrong item or a damaged item at the time of arrival, then a link to a few images depicting the issue is required. Please make sure to also include an image of the packing slip that it came with; it will speed up the process even further. You can submit your Support Ticket through our Contact Us page.

Please make sure to communicate with us as we can instruct you on how to deal with our process.

After reviewing, we will notify you of the approval or rejection of your return/refund or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Refunding digital items will deny you of any further download rights, and you will no longer have access through your accounts page.

*You can submit claims within 30 days of having received the item(s). You can do so by sending us a message on our Contact Us page.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please check your bank account again.
You should then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. Oftentimes, there is some processing that needs to take place before a refund is posted.
If you’ve tried all of the above and you still have not received your refund yet, please submit a Support Ticket through our Contact Us page outlining your concerns.

Sale Items (If Applicable)

Only regularly priced items at the time of purchase may be refunded; unfortunately items that were purchased during a sale cannot be refunded.

Exchanges (If Applicable)

If you simply wish to exchange your item due to one of the reasons outlined above, we can guide you through the return process and send you your new item! Just make sure to visit our Contact Us page and leave a Support Ticket; we are always happy to assist you. Note that plant and seed sales are final and non refundable!

Notification for EU Consumers 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized.
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

We therefore reserve the right to refuse returns, refunds, and exchanges at its sole discretion.

Do Note

We may offer products through other store-fronts such as Amazon, eBay, etc. Any requests regarding an order should be handled and communicated through the platform in which the transaction took place; other platforms have their own policies that we are required to abide by, and as a result, our store will run with those in mind.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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